Refund and Returns

Thank you for shopping with Softpaste.com.

We are here to help. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed on www.softpaste.com

 

 

1. Eligibility for Returns

We accept returns on products purchased through our website provided that:

– The request is made within 7 days of delivery

– The products are unused, unworn, and in original condition

– All packaging is intact

– Proof of purchase is provided

 

We do not accept returns for:

– Used or damaged items

– Items damaged by misuse

– Clearance or final sale items

– Lost or stolen packages after delivery 

 

2. How to Request a Return

Email [email protected]  with your order number and reason for return. We will respond with instructions.

 

3. Return Shipping Costs

Customers are responsible for return shipping costs. Use a trackable courier service. We are not liable for lost return shipments.

 

4. Exchanges

Request a return first. Once approved and received, we will process an exchange. Additional shipping costs may apply.

 

5. Refund Process

Refunds are issued 5–15 business days after the returned item is inspected and approved. Shipping fees are non-refundable.

 

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 48 hours with photos. We will replace it at no cost.

 

7. Non-Returnable Items

Used items, items without packaging, and customized items cannot be returned.

 

8. Order Cancellations

Orders can be cancelled within 12 hours after order placement.

 

9. Late or Missing Refunds

Check your bank, then contact your card issuer. If more than 15 business days pass, contact us.

 

10. Contact Us

Email: [email protected]